Before Opening a Clothing Support Ticket
We cannot diagnose “clothes crash pls help.” Follow Find Your Error first. If isolation shows the crash without any clothing resource, it is not a pack ticket.
Difficulty: Easy · Affects: both
| If it is entitlement | Order. Tebex / order reference. Cfx account email **only** if entitlement is the issue — never a password. | |
| What you are running | Server. `sv_enforceGameBuild`, FXServer `version`, OS, Legacy vs Enhanced, clothing resource names, YMT counts (male / female / creaturemetadata). | |
| What actually dies | Symptom. Which gender. Join vs character vs one item. Component + drawable + texture if it is one item. |
Crash evidence
Dialog | Screenshot of the crash dialog — readable text, not a cropped corner. |
String | Exact line: TxdStore…, Invalid fixup…, entitlement, or the crash hash. |
Log | CitizenFX.log excerpt around the crash — not the whole 40 MB file. |
Dump | Only if Cfx asked: FiveM settings → crash dumps, or the path printed after a crash. Zip the .dmp. Do not send the whole cache folder. |
cfg | Relevant server.cfg lines: game build, clothing ensure, increase_pool_size. |
Steps | Join / character / item — what you clicked, in order. |
A short video helps when the dialog is gone too fast.
Do not send
WARNING
License keys / secrets.cfg
Never. We will not ask for them.
WARNING
Other players’ IPs
Not needed for a clothing ticket.
WARNING
Decrypted files
Do not send them.